Caswino Terms & Conditions — Complete Platform Usage Policy

Caswino (referred to hereinafter as the "Platform" or "we") is an international online betting platform serving users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between Caswino and the user.

These Terms and Conditions apply to the Caswino website, mobile app, and all other digital services. By accessing the platform or using any of our services, you agree to be bound by these terms.

• These terms are available in both Bengali and English; in the event of any conflict, the Bengali version shall prevail
• Caswino reserves the right to modify these terms and conditions at any time
• Continued use of the platform after any changes constitutes acceptance of the updated terms
• If you disagree with any part of these Terms, please stop using the platform

To place bets on Caswino, you must first create a personal account. All information provided at registration must be accurate, complete, and kept up to date.

• Each individual may hold and operate only one account
• Providing false information during registration may result in account termination
• Users are solely responsible for keeping their account password and login credentials confidential
• Operating an account on behalf of another person is strictly prohibited
• Withdrawals will not be available until KYC verification is completed
• A copy of your national ID or passport may be required for verification

Caswino strictly prohibits participation by minors (under 18). This is not just a policy — it is a legal obligation and an ethical responsibility we take seriously.

• Minimum age to participate on Caswino is 18
• Withdrawals will be held until age verification is complete
• Accounts registered with a false age will be suspended and the balance forfeited
• If underage use is detected, the account will be closed immediately

Caswino supports multiple payment methods including Mobile Pay, Nagad, Rocket, bank transfer, and USDT. All deposits are processed through secure, encrypted channels.

• Minimum deposit amount: ৳500
• Caswino does not charge any deposit fees of its own
• Your mobile banking provider's own charges may apply
• Only payment methods registered in your own name may be used
• Using third-party payment methods may result in account termination
• Your balance is typically updated instantly after a deposit

Withdrawing your winnings at Caswino is a simple and transparent process. We make sure verified users receive their funds as quickly as possible.

• Minimum withdrawal amount ৳300
• Verified accounts are processed in an average of 5 minutes
• Withdrawals will only be sent to the same payment method used for the deposit
• Bonus funds cannot be withdrawn until the wagering requirements have been met
• Withdrawals may be temporarily held in cases of suspicious activity
• If a withdrawal is declined, the balance will be returned within 48 hours

Caswino regularly offers bonuses and promotional deals. Each bonus comes with specific terms that must be met before you can make a withdrawal.

• The wagering requirement (Wagering Requirement) for each bonus will be stated separately
• You cannot claim a second bonus while another is already active
• Each bonus is available once per account — multiple members of the same household cannot claim the same bonus if they share a device or IP address
• Caswino reserves the right to modify or discontinue any bonus offer at any time
• Accounts found to be fraudulently claiming bonuses will be permanently closed

Specific rules apply to all Sports and casino bets on Caswino. The following rules govern bet acceptance, odds changes, and match cancellations.

• Once a bet is fully confirmed, it cannot be changed or cancelled
• If a match is cancelled, the related bet will be considered void and the stake will be refunded
• If a technical error is detected in the odds, Caswino reserves the right to recalculate the bet at the corrected odds
• Caswino is not liable for bets affected by the user's internet disconnection during live betting
• The maximum bet limit for each match will be displayed alongside the respective event
• Accumulator bets are limited to a maximum of 10 selections

Certain activities are strictly prohibited to ensure the fair and proper operation of the Caswino platform. Violations may result in permanent account closure and forfeiture of your balance.

• Operating multiple accounts (Multi-accounting)
• Bonus arbitrage or bonus abuse
• Match fixing or gaining any unlawful advantage
• Hacking, phishing, or any form of cyberattack
• Attempting to steal another user's account credentials
• Money laundering or transactions involving illegal funds
• Operating an account on behalf of a minor
• Betting using automated bots or software

Caswino reserves the right to suspend or close any account where a breach of terms is found. Users may also close their own account at any time.

• To close your account voluntarily, please contact our support team
• Please withdraw any remaining balance before closing your account
• Funds in accounts closed due to rule violations may be forfeited
• To reactivate a suspended account, submit an appeal to Support within 72 hours

Caswino believes betting should be a source of entertainment, not stress or financial hardship. We care about the mental and financial well-being of our users.

• Daily/weekly/monthly deposit limits can be set
• Self-Exclusion: Take a break from your account for anywhere between one week and permanently
• Activating a cooling-off period will suspend your betting access for the specified duration
• If you need help, reach out to our support team or speak with a professional counsellor

Caswino is committed to protecting your personal information. We never sell your data to third parties.

• All data is encrypted with 256-bit SSL
• Payment details are not stored on our servers
• Information may be disclosed to authorities when required by law
• Read our Privacy Policy to learn more

For any dispute or complaint, please contact Caswino's customer support first. We aim to resolve all issues within 72 hours.

• All disputes must be submitted to the support team first
• If unresolved within 72 hours, the issue will be escalated to higher authorities
• In any betting dispute, server logs will be treated as the final and binding evidence
• Caswino's decisions are final and binding

Caswino reserves the right to update these Terms and Conditions at any time. Users will be notified in advance of any significant changes.

• You will be notified by email or SMS of any significant changes
• The date of the latest update is always shown at the top of this page
• Continued use of the site after any changes constitutes acceptance of the updated terms

Caswino makes every effort to ensure uninterrupted service. However, there may be occasions where service is disrupted due to circumstances beyond our control.

• Caswino is not liable for service disruptions caused by natural disasters, cyberattacks, or infrastructure failures
• Caswino is not liable for any loss caused by issues with the user's own device or network
• Users are solely responsible for any losses resulting from incorrect payment details

For any questions or feedback regarding these Terms and Conditions, please get in touch. Our Bengali-speaking support team is always ready to help.

• Email: support@caswino.bid
• Live Chat: Click the chat icon on the site or app
• Support hours: 24 hours a day, 7 days a week