Your personal data means a great deal to us. This page clearly explains how Caswino collects your information, where it is stored, and how it is kept secure.
Summary: Caswino takes your privacy seriously. We never sell your data, share it with advertisers, or collect it unnecessarily. Please read this policy in full to understand how we handle your information.
Caswino (hereinafter referred to as "we", "us", or "the platform") is an online betting service provider operating for users in Bangladesh. This privacy policy describes how we collect, use, store, and protect users' personal information.
By using the Caswino website or app, you agree to this privacy policy. If you do not agree with these terms, please discontinue using our services and contact support.
We make this commitment to you — protecting your privacy is one of our core responsibilities. Caswino will never sell your data or share it with third parties without your consent.
Caswino only collects information that is necessary to provide our services. We do not collect anything beyond what is needed.
| Data Type | Description | Reason |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Sending account communications and OTPs |
| Financial Information | Payment method type and last 4 digits | Transaction Processing |
| Activity Data | Betting history, login times, preferred games | Service improvement and personalized experience |
| Technical Data | IP address, device type, browser | Security Verification & Fraud Prevention |
| Location Data | Approximate geographic location | Ensuring service availability |
Important: Caswino never collects or stores full credit/debit card numbers or bank account passwords.
All collected data is used only for specific, legitimate purposes. Details are outlined below:
Our promise: Your information will never be sold or transferred to third parties for marketing purposes.
Caswino uses cookies on its website and app. Cookies are small data files stored in your browser that help enhance your browsing experience.
You can disable non-essential cookies at any time through your browser settings. Please note that some features may not work properly as a result.
Caswino never sells your personal data to third parties under any circumstances. However, limited information may be shared in the specific situations outlined below:
Please note: Even in the above cases, only the minimum necessary data is shared. All partners are required to adhere to the same standard of privacy.
Caswino does not retain personal data longer than necessary. Retention periods are determined by legal obligations and business requirements.
Once the applicable retention period has passed, all data is securely deleted or anonymised so that no individual can be identified.
Caswino uses industry-leading technology and practices to protect your data. Our security team monitors systems around the clock, 24 hours a day.
You can help too: Use a strong password, keep 2FA enabled, and contact support immediately if you notice any suspicious activity.
Caswino believes you should have full control over your own data. You can exercise the following rights at any time:
To exercise any of the rights listed above, please email us at (support@caswino.bid) or via live chat. We will respond within 30 business days.
The Caswino platform uses certain third-party technologies that help improve the quality of our services. These providers may have their own privacy policies.
Under their agreements with us, these providers are contractually bound to uphold Caswino's privacy standards. They are not permitted to use your data for their own purposes.
Caswino does not knowingly collect data from anyone under the age of 18. Our services are intended for adults only.
For parents and guardians: Enable parental controls on your device to prevent minors from accessing betting sites.
Caswino may update this privacy policy from time to time. We will notify users before any significant changes take effect.
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us. Our data privacy team is always ready to help.
The core pillars of our privacy protection